Terms and Conditions
We guarantee all live worm orders to arrive alive as long as there is someone home to accept the package at the ship to address when shipped with FedEx Express services only. We do not guarantee Priority Mail shipments. FedEx ground /home delivery outside of a 2 day delivery time frame from us does not have any guarantee of live arrival what so ever and is shipped at your risk. In conjunction, your temps must be within our live arrival guarantee, 30-90F. If your temps are above or below these temps we can only guarantee live arrival if your package is sent FedEx overnight with heat/cold packs. If there happens to be a problem with your order you must contact us via email within 24hrs of your order being delivered. We make every effort to insure live arrival. If by chance you have a DOA shipment we will replace the worm free of charge 1 time with your next order, no refunds will be issued no exceptions. This is so we can continue providing you with the best worms at the best price!
We do not offer any guarantee on orders shipped Priority Mail the week before Christmas until the week after New Years. There will be major delays with the US postal service during this time, if you select this shipping we offer NO guarantee on the order what so ever. Please use FedEx express services for a guarantee of live arrival on your order during this time frame.
We offer no guarantee for worms fed on mulberry leaves what so ever, because we have no control over the source or any way of knowing if the leaves are insecticide free or not. We can only offer our guarantee to silkworms fed on our mulberry food, as we know this food source is clean and free of insecticide. You may want to test your leave source on a few worms before you feed them to your entire order for 24 hrs.
Our shipping prices are calculated on the weight and postal code we'll be shipping to. Our automated shopping cart will automatically calculate the different shipping options for you. Just add the items you wish to purchase; on the next page you can see the shipping rates and choose the best option for you. We ship business days only, Monday - Wednesday. See shipping for more info.
All auction items are sold at winning bid price. Customer is responsable for shipping costs of any auction item. Shipping is NOT included in price unless auction states free shipping.
All on-line prices are for on-line orders only, phone/catalog order prices may vary. Coupons and specials are available only to on-line orders unless otherwise noted.
We accept all major credit cards (Visa, Master Card, Discover, American Express), checks, and money orders. Phone orders accepted 7 days a week from 10am-6pm EST.