Domestic Shipping Terms
Covid Pandemic Shipping
All live arrival guarantees are paused during times of national disasters, closures, riots, over all shipping companies not able to honor their guaranteed delivery services. We will continue to ship orders the best way possible at buyers risk. Any delay in delivery is not honored and any DOA as a result will not be replaced/refunded. Placing your order confirms you are in agreement of our terms and will not hold us responsible. These special terms will be void once normal shipping operations resume, this is assumed at which time shipping companies once again honor their delivery dates/times. NO exceptions of any kind for any reason.
Our preferred shipping method is FedEx 2day/UPS 2nd Day. USPS Priority Mail (not a guaranteed 2-3 day service and may take longer to some locations) is not a premium shipping service and may be substituted for ground shipping if more then 3 days in transit. All live orders are shipped Monday - Wednesday, for all shipping methods. We make every effort to ship the same day as long as we receive your order by 10 am EST, Monday - Wednesday and your order is in-stock. If your order is received after our cut off, we make every effort to ship your order out ASAP on the next available business shipping day. FedEx overnight orders can be shipped on Thursday most weeks, but you must call to confirm shipping. You'll receive a delivery confirmation number (DC#) or tracking number with (FedEx) with every order via an automated email at the time of shipping. All live silkworms are shipped with food to eat during transit; this insures your order will arrive with a gut full of food. By the time you receive the silkworms all food should be gone. Our shipping prices are calculated on the weight and postal code we'll be shipping to. Our automated shopping cart will automatically calculate the different shipping options for you. Just add the items you wish to purchase; on the next page you can see the shipping rates and choose the best option for you.
We offer shipping to Canada of our silkworm eggs and silkworm chow products. The process no longer involves a permit on the customer side. We will provide all necessary permits/papers for your shipment to clear Canada customs. You will be responsible for duty and taxes, along with customs broker fees due at time of delivery (this is in addition to any shipping paid). Shipping should be done by FedEx International air service to avoid $40 broker fee on top of the shipping fees listed above. For this reason, we have a minimum of $100 and 10lbs per order. You will receive an email from us after your order to confirm the best shipping rates and speed (for egg orders on ice). Smaller orders can be placed with USPS Priority Mail International however we offer no guarantee of any kind what so ever. By selecting this option, you waive all refunds, and sales are final we are not responsible for lost or delayed packages.
Our main office on the east coast serves all US and worldwide partners, while our west coast office focuses service to the western hemisphere of the US specializing in California and surrounding states. All our silkworms and hornworms are grown in house and packed to order. We own exclusive rights to our silkworm strains and trade names. This includes our “Pods”, if it doesn’t have our logo on it; it’s not a real Coastal Silkworms “Pod”. Our silkworm eggs are produced from superior European strains, which go through strict cleaning processes to avoid contamination. Our special silkworm food (chow) blend is a result of over a decade in improvements and changes to our blend. Thus resulting in the highest quality product on the market for the price. We do not sell Chinese’s manufactured silkworm food or eggs.